Refund policy

At Khalkat.store, we carefully check our products before dispatch. Please read our Refund & Exchange Policy before placing an order.

Exchange Eligibility

We offer an exchange only if the product is received in a defective or damaged condition.

To be eligible for an exchange:

  • You must record a clear, continuous video while opening the original sealed parcel.
  • The video must clearly show the unopened parcel, the complete unboxing process, and the defect or damage in the product.
  • The product must remain unused and in its original condition.
  • Original packaging, tags, accessories, and other items included with the product must be retained.
  • The customer must contact us at info@khalkat.store with the order details and video evidence.

Claims submitted without a complete parcel-opening video may not be eligible for exchange.

No Change-of-Mind Returns

We do not offer returns, refunds, or exchanges because of:

  • Change of mind
  • Personal preference
  • Ordering the wrong item, size, color, or variation by mistake
  • No longer wanting the product after receiving it

Customers are responsible for reviewing product details and order information carefully before completing their purchase.

Review Period

After receiving your complaint and supporting evidence, our team may take up to 15 working days to review your claim.

Submission of a claim does not automatically guarantee approval.

If your claim is approved, our team will contact you with instructions regarding the exchange process.

Refunds

Khalkat.store generally does not provide cash refunds where an eligible defective product can be exchanged.

Any rights that cannot legally be excluded under applicable consumer law will remain unaffected.

Exchange Conditions

Khalkat.store reserves the right to reject an exchange request if:

  • No parcel-opening video is provided.
  • The video does not clearly show the original sealed parcel being opened.
  • The product appears to have been used, altered, damaged after delivery, or mishandled.
  • The reported issue is not considered a manufacturing defect or delivery-related damage.
  • Required packaging, accessories, tags, or other included items are missing.

For exchange-related questions, contact:

Email: info@khalkat.store
Website: Khalkat.store