Shipping policy
Order Processing
Orders are processed after they are successfully placed and confirmed where applicable.
Processing and delivery times may vary depending on:
- Customer location
- Product availability
- Courier service
- Public holidays
- Weather conditions
- Other circumstances outside our reasonable control
Any delivery estimate provided by Khalkat.store is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Please make sure your:
- Name
- Phone number
- Delivery address
- City
- Postal information, where applicable
are correct before submitting your order.
Khalkat.store may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Parcel Inspection
When your parcel arrives, we strongly recommend recording a clear and continuous video before and during the opening of the original sealed parcel.
This video is required if you later submit a claim that the item was received defective or damaged.
Damaged or Defective Products
If your order arrives defective or damaged, contact us at info@khalkat.store and provide:
- Your order details
- A description of the issue
- A clear parcel-opening/unboxing video
- Any additional photos or information requested by our team
Claims are reviewed according to our Refund & Exchange Policy and may take up to 15 working days.
Delivery Delays
Courier delays may occasionally occur. Khalkat.store is not responsible for delays caused by courier companies, weather, public holidays, governmental restrictions, or other circumstances beyond our reasonable control.
For shipping assistance:
Email: info@khalkat.store
Website: Khalkat.store